Singapore Profit

I have been receiving phone calls from telemarketers on having a new free credit card every now and then. They have to do the calling and repeat the phrases over and over again when they make their calls.

When you outsource things like this to other companies, you actually free up time for yourself. If you have a team of people, the time spent on calling people you don’t really know can be used to serve the well-paying customers.

Telemarketing is something I have some knowledge of. After my ‘A’ Levels, I had some to spend while waiting for results. Many of the jobs paid $5 an hour, and those recruitment agencies took commission, so some of my friends became cheap labour. I chose telemarketing even though I hated to do sales. The job definitely beat the super cheap labour I provided when I sold magazines to schools. I think I clinched almost zero sales then.

My job scope did not even making cold calls. My duty was to man a hotline. We had a script to follow. Possible answers were anticipated, so we were trained to answer the questions. Basically, we were there to help the customer get the clients’ particulars, and they would take it up from there. We had to be there in anticipation of advertisements because a flood of calls would come in then. One thing I learnt from there was to have a smile while answering the call, because a smile can be ‘heard’ over the phone. The job was tough, but we were professional with every call.

Just today, I guided a group of volunteers to approach people for donations. I taught them to be polite when they approach the people, and be confident. Even when rejected, they should still wish them to have a nice day. These volunteers commented that they overcame their shyness as they had to force themselves to speak up. At the same time, they also had to learn to deal with hostile or indifferent people. They should not take it as personal rejection, but just move on.

Popularity: 10% [?]

Share This